Terms and Conditions

1. Introduction

Welcome to SiteAlert. By creating an account, subscribing to a plan, or using our services, you agree to these Terms and Conditions. SiteAlert is provided through usesitealert.com. SiteAlert may update these Terms when needed, and the latest version will be available on this page.

2. Services

SiteAlert offers website monitoring services, including uptime checks, SSL certificate monitoring, response time and performance monitoring, incident tracking, maintenance windows, email alerts, WhatsApp alerts, webhooks, monitoring summaries, and public status pages where included in your plan. We work to provide a useful and dependable service, but we cannot guarantee uninterrupted operation, measurement accuracy, alert delivery, webhook delivery, or that every issue will be detected.

3. Trial, subscriptions, and billing

SiteAlert may offer a 14-day Starter trial. The trial uses Starter plan limits and does not require payment details unless stated otherwise. Monitoring pauses when the trial ends unless you choose a paid plan. Trial access may be limited, changed, or ended if it is misused.

SiteAlert is a subscription-based SaaS product. Subscriptions are securely processed via Polar. Plans may include limits such as monitored websites, check intervals, email alerts, WhatsApp alerts, public status pages, monitoring summaries, webhooks, and incident history.

You can cancel your subscription anytime. After cancellation, access usually continues until the end of the current billing period, unless your account is deleted, access is ended immediately, or the payment provider applies a different billing status. Refunds are handled according to our Refund Policy. For billing, cancellation, or refund help, contact support@usesitealert.com.

4. Plan changes and limits

You may be able to upgrade or downgrade your plan from your billing area. Upgrades may take effect immediately and may result in prorated billing via the payment provider. Downgrades may reduce limits such as monitored websites, check intervals, alert capacity, history retention, WhatsApp alerts, public status pages, webhooks, or summaries.

If your usage exceeds the limits of your current plan, some features may be blocked, paused, disabled, or restricted until your usage fits the plan or you upgrade. Downgrades do not automatically create a refund or credit unless stated by the payment provider, agreed by SiteAlert, or required by law.

5. Monitoring, alerts, and measurements

Monitoring checks run according to the selected plan and configured check interval. Incident history, alert limits, check frequency, webhooks, summaries, and public status pages also depend on the selected plan.

Alerts may be delayed, missed, or blocked by third-party providers, email systems, WhatsApp delivery, DNS, hosting, internet issues, rate limits, maintenance, queue delays, or other factors outside SiteAlert's control. Monitoring results, SSL status, certificate expiry information, response times, and performance alerts are indicators to help you investigate. They should not be treated as a guarantee that a website is fully available, secure, compliant, fast, or problem-free.

6. Maintenance, webhooks, and status pages

Maintenance windows help separate planned work from unexpected downtime. Checks may still run during maintenance, but new downtime incidents and alerts may be paused or handled differently according to the feature settings. You are responsible for scheduling, updating, and ending maintenance windows correctly.

If you configure webhooks, SiteAlert may send monitoring events to the endpoints you provide. You are responsible for the destination URL, security key, endpoint availability, and how your systems process those events. Webhook delivery may be delayed, retried, skipped, or fail.

Public status pages may be visible to anyone with the link. You are responsible for how you share, brand, or present public status pages to clients or visitors, and for avoiding private or sensitive information in titles, logos, or maintenance messages.

7. User obligations and acceptable use

You are responsible for correctly configuring the websites to be monitored and for keeping your account and contact information up to date. You may only monitor websites that you own, manage, or have permission to monitor. You are also responsible for checking that alert recipients, WhatsApp numbers, webhook URLs, status page content, maintenance windows, and plan usage are correct.

You may not use SiteAlert for abuse, illegal activity, excessive load, scraping, attacks, spam, or misuse of the service. SiteAlert may restrict or suspend access if the service is misused or if usage creates risk for the platform or other users.

8. Privacy and personal data

We process personal data and monitoring data as described in our Privacy Policy. Please review it to understand what data we collect and how it is used.

9. Platform maintenance and availability

SiteAlert may perform maintenance, updates, security work, or infrastructure changes. During these times, parts of the platform, monitoring, alerts, webhooks, billing access, or status pages may be temporarily unavailable, delayed, or limited.

10. Account deletion and termination

You may delete your account from your profile when available. Account deletion stops monitoring and removes your monitored sites, history, incidents, public status pages, alert logs, and account data from the active service. Any active subscription is cancelled where possible. Some billing, backup, security, or legal records may be kept as described in the Privacy Policy.

SiteAlert may suspend or terminate access if you misuse the service, create risk for the platform or other users, fail to pay, violate these Terms, or use SiteAlert in a way that is illegal or harmful.

11. Liability

SiteAlert is not liable for any direct or indirect damages arising from the use of our services, including but not limited to missed notifications, incorrect measurements, delayed alerts, temporary unavailability of the platform, failed webhook delivery, public status page content, or decisions made based on monitoring results. Nothing in these Terms limits liability where it cannot legally be limited.

12. Applicable law

These Terms are governed by Dutch law. Any disputes will be submitted to the competent court in Amsterdam.

13. Contact

For questions about these Terms, contact support@usesitealert.com. These Terms are intended for SiteAlert customers using usesitealert.com.