Refund Policy

1. Subscription payments

SiteAlert is a subscription-based monitoring platform. By purchasing a paid plan, you gain access to the features included in your selected subscription tier. SiteAlert is available at usesitealert.com.

Subscriptions are securely processed via Polar.

2. Cancellation

You may cancel your subscription at any time. After cancellation, your subscription will remain active until the end of the current billing period. You can manage cancellation from Account & Billing, or contact support if you need help.

After cancellation, you will not be charged for future billing periods. In some cases, the payment provider may still process charges that were already initiated before cancellation, failed-payment retries, or adjustments related to an earlier plan change. If that happens, contact us and we will review it.

3. Plan changes and downgrades

Upgrades may result in prorated billing through the payment provider. Downgrades may reduce website limits, check intervals, alert limits, history retention, WhatsApp alerts, status pages, webhooks, or summaries. Downgrades do not automatically create a refund or credit unless stated by the payment provider, agreed by SiteAlert, or required by law.

4. Refund eligibility

Payments for active or completed billing periods are generally non-refundable. However, we review refund requests fairly on a case-by-case basis for situations such as:

• Accidental duplicate payments.
• Billing errors.
• Technical problems that prevented access to the service.
• Charges made after a successful cancellation.

Please contact us within 14 days of the charge if you would like us to review a refund request.

5. Service usage

Refunds are generally not provided once the service has been actively used, including uptime monitoring, SSL monitoring, performance monitoring, status pages, webhooks, email alerts, or WhatsApp alerts. If you could not access the service or believe something went wrong, please contact us so we can review the situation.

6. Downtime and alert delivery

While SiteAlert aims to provide useful website monitoring and notifications, we cannot guarantee uninterrupted operation, detection of every issue, delivery of every alert, or delivery of every webhook at all times.

Temporary outages, delayed notifications, third-party provider issues, or internet-related problems do not automatically qualify for a refund.

7. Account deletion

If you delete your account, monitoring stops immediately and any active subscription is cancelled where possible. Account deletion does not automatically create a refund for an already active billing period. If you believe a billing issue occurred during deletion, contact support so we can review it.

8. Contact

If you believe you are eligible for a refund or have billing-related questions, please contact us at support@usesitealert.com . SiteAlert reviews billing and refund requests for customers using usesitealert.com.

To help us review your request, please include:

• Your account email.
• Your billing email, if different.
• The payment date.
• A short reason for the refund request.

9. Changes

This refund policy may be updated periodically. The latest version will always be available on this page.